Legal

Privacy Policy

Last updated: 24 October 2026

1. Introduction

Forensic HVAC is a registered business name of Decker Imports Pty Ltd (ABN 51 640 338 647). This Privacy Policy explains how we collect, use, store, and protect personal information provided through this website and our enquiry process.

2. Information We Collect

When you submit an enquiry via our contact form, we collect the following information:

  • Name
  • Company (if provided)
  • Email address
  • Phone number (if provided)
  • Service of interest
  • Project or system details you provide in your message

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your enquiry and discuss your requirements
  • Prepare proposals, assessments, or technical reports
  • Provide ongoing project-related communication
  • Meet our legal, insurance, and professional obligations

We do not use your information for marketing purposes, and we do not sell or rent your personal information to third parties.

4. Information Storage & Security

Enquiry submissions are sent by email to Ian Decker and stored for the purpose of responding to your request and maintaining project records. We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.

5. Disclosure

We may disclose your information where required by law, or where necessary to provide an assessment or report (for example, to insurers, engineers, or contractors engaged in relation to your matter). We will only disclose information necessary for that purpose.

6. Access & Correction

You may request access to, or correction of, the personal information we hold about you by contacting Ian Decker at ian@forensichvac.com.au.

7. No Collection of Third-Party Data

We do not publish residential or client names, claim references, or private email addresses from prior reports. Information submitted through this site should relate to your own enquiry.

8. Contact

For any questions about this Privacy Policy or how we handle your information, contact Ian Decker, Forensic HVAC (Decker Imports Pty Ltd), at ian@forensichvac.com.au or on 0474 919 658.